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Phumelela M

1 reviews | Active since Jul 2017

22 Jan 2018, 10:44

DO NOT SWITCH TO FNB, UNLESS YOU'RE A FRIEND OF INCOMPETENCE

I dont think a month passes by when I do not have a problem or the other with this bank.

ISSUE NO.1 I opened a company via CIPC registration with FNB about 5 months ago. I had to battle them to even process the application after paying. Did not receive a card either. Tried to transfer funds from that account to another, was told this action is not allowed. Called FNB and after R300 airtime, was told the account is "On Hold". R400 airtime later, I'm told it is pending submission of registration documents. How?!? Anyways I finally got a hold of the lengthy process of getting the doc's from CIPC. Emailed them through, no response yet.

ISSUE NO.2 Very often I have a problem with online banking where I'm unable to login. A few months ago I was told by FNB to use a PC to login (I work on field, this is not always practical). I then went to the branch and was told to not try to login for a "few days" and use their laptop to make payments and transfers I needed to make. So since last Wednesday my username and password are incorrect when I try to login. I've messaged on Facebook but receive generic responses, I mean come on. The worst part is I have to pay my sister's varsity registration fees by the end of the day and FNB is holding my funds hostage. With such high transaction fees, its expected that you have SOLID I.T. INFRASTRUCTURE. Dear FNB, I WANT MY MONEY THEREAFTER CLOSE ALL MY ACCOUNTS!!!! I AM AT MY WITS END WITH YOU. I'VE TAKEN SO MANY YEARS OF BLATANT ILL TREATMENT AND DISREGARD!

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jan 2018, 11:22
Official

Hello phumy_cucci_mtshali

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

PM
Phumelela M's update22 Jan 2018, 12:08
Reviewer Update
I am not looking for 'feedback'. I want a resolution to the PROBLEMS I'm having. I need to pay my sister's varsity registration fees by the end of the day and thereafter request that all my accounts with you are closed. 1. Kindly unfreeze my account as I have sent the registration documents. 2. Assist with me being able to use my online banking so I can facilitate this payment. PLEASE DO NOT TELL ME I HAVE TO GO TO A BRANCH!