Do not switch to FNB or switch from Gold to Premium FNB

<p>This is not my first complaint against FNB.</p> <p> </p> <p>I am seriously looking into other institutions/ banks due to FNB’s amateur level of service.</p> <p> </p> <p>I’ve been a loyal client for a few years now and I’ve had numerous problems since my theoretical upgrade to Premium. More like premium problems, if you ask me.</p> <p> </p> <p>After being harassed for months on end I decided to go for the premium option…to my absolute shock and horror.</p> <p> </p> <p>Delivery issues, collection at branch (with some system problems in the mix), another collection at branch (2 hours later), no answers to two e-mails sent to customer care and now a card might be temporarily suspended because FNB didn’t do the necessary FICA checks during card collection. Not to mention how rude some of the staff are at the credit card call centre.</p> <p> </p> <p>I wish I never went over to premium. The bankers are not a benefit to me at all. Their replies via e-mail are short and bordering on rude/ unprofessional.</p> <p> </p> <p>I am extremely disappointed and I guess all I will gain from this post is a cookie-cutter “we apologise for any inconvenience and you are a valued customer to us”.</p> <p> </p> <p>To anyone out there thinking of going over to FNB or going from gold to premium – don’t do it.</p> <p> </p> <p> </p>