Do Not Switch To FNB Ever......They Never Heard Of The Treat Customers Fairly Policy.

FNB is the worst bank ever to deal with. I called in for assistance and for 22 minutes kept getting passed from pillar to post after going through a ridiculous IVR system. No one has a clue what they are doing. Then they hang up and call you back, go through data protection and again the same thing. The sad thing is that I am a long standing customer of FNB. The IVR itself keeps taking you to the wrong department. I don't know what kind of management they have. I think the entire management team from CEO level should be replaced with competent staff. I know for a fact agents do not set up the IVR and this must be approved by higher management. To approve an IVR where you keep choosing numbers for all of 10 minutes before you get through the wrong person is ********. I am utterly disappointed and will never recommend FNB to anyone.