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erica L

1 reviews | Active since Aug 2012

11 Apr 2015, 07:48

Do not switch to FNB

On the 23/03 I logged into my FNB internet banking and a notice popped up claiming that I qualify for a pre-approved loan of R5200. I accepted - BIG MISTAKE! The money reflected immediately in my FNB Platinum cheque account. All of a sudden on the 26/03, without any notice, an amount of R3611.89 was deducted out of my account by FNB stating \Short term loan repayment". Again on the 30/03 the same thing- this time the amount was R2212.11 \""Short term loan repayment\"". Within a week FNB stole an amount of R624.00 from me"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2015, 08:21
Official
Hello erica.liatos@ ,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 664919.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)