JP
Jermaine P

1 reviews | Active since Apr 2013

23 Aug 2016, 13:52

Do not sign up with Premier Banking its a waste of money

<p>in the past when this account was initiated it was great and efficient in the last few year it has gone from bad to worst. I had a number of ********** hacking my account over the past 4 years. FNB initially responded quiet quickly and refunded me in the event money was ******. Recently I BEGGED FNB to flag my account as my wallet was lost and someone was trying to order a new card after the ********* 5th attempt they managed to get into my account now I have been waiting 6 months for my refund be it small I still want it back as it was clearly FNB lack of concern when I requested to flag my account. I have had issues with vehicle finance through this department, and various other issues. The “Premier” account should be what it stands for the best and in the past bankers would mediate every banking need now I call them and they give me a number to call. In the past I NEVER went to a bank but I have been forced to go due to the lack of assistance of the account facility and now FNB want me to join “Private” banking at obviously a higher month cost but why should I if this facility is already so bad…. don’t waste your money in joining this back. What once was great is now just the norm where quality and standards don’t apply were customer service is not on their list of priorities….</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Aug 2016, 14:04
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done. We are aware that this is the second complaint

The reference for your complaint 997344.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)