DO NOT REQUEST FOREX DEPOSITS TO AN FNB CARD

Hi

I withdrew a small amount of US Dollars from my foreign broker account, and the funds were successfully transferred to FNB on the 30th of Jan 2018. Proof of the transfer was received on the same date in the form of ARN numberss (Acquires Reference Numbers).

After multiple phone calls to FNB since the 30th, speaking to agents that have no clue what an ARN number is, being transferred back and forth to different departments and being left on hold until eventually the call gets dropped, I still have no success in retrieving the funds held.

I have been to the Centurion FNB branch multiple times as well, just to be put on the phone with the same outcome.

Yes this is a small amount of money, the point is that if FNB can't handle a few Dollars, how does one trust them with with big amount on forex on a frequent basis using ARN numbers as proof?

This is not the first time I've felt FNB's service is shocking.

I hope this post helps not just my case but the many others battling with this problem.