Do not recommend FNB

I would not recommend FNB to anyone. My phone was ****** on 16 August and I have gone through hell trying to get a new phone through FNB. First when I reported my phone as ******, everything had to be blocked and I had to go to the branch to set everyhting up again. After going to the branch on the 18th of August and setting up a new username and profile, I went home. Trying to login on the online banking after just having setup a new username and password, I received "Invalid Username".

It then took 30 minutes just to get throught to someone who understood the situation and then told me that I had to change my contact number at an ATM in order to access online banking. Finally after doing so, I was able to log in. I then proceeded to apply for a new phone contract, hoping to get my phone with in the week.

The address search did not produce results for my own work place address, so I had to select my husband's work place address. They did not give me the option online to nominate a third party recipient. Only after contacting digital planet (who handles FNB's device deliveries) on the Wednesday, we found out that we have to provide 3rd party details so that my husband can receive the phone.

We provided the details and they advised that the phone will be delivered Friday, 22 August. Keep in mind I have been phoneless the wholetime.

They then phoned my husband on the Friday, saying that they won't be able to deliver and will deliver on Monday. Also note that RAM Couriers (who do the deliveries) are 800meters from the delivery address.

I then followed up on Monday, 25 August, just to hear that I requested a delivery address change on the Friday, which I didn't and they tried to reach me on the phone number of my ****** phone in order to confirm the address. They have my husband's number, but did not try to reach him when they couldn't reach the ****** phone.

Due to the "address change" the delivery was delayed with another 24 to 48 hours.

Absolutely pathetic communication and service.