TB
Tanya B
1 reviews | Active since Jul 2015
30 Jun 2020, 19:10
Do Not Purchase Lotto through FNB
Do Not Purchase Lotto through the FNB app! I purchased a lotto ticket through the FNB app and received a message 9 June (on the app) that I had won some money which would be deposited in 2 days. It’s now the 30th June and still no winnings were paid to me. I have contacted the FNB customer service team who referred me to their complaints dept. The complaints dept. logged my complaint as a failed airtime transaction, FFS. My emails are totally ignored. *********** staff. Do not buy lotto tickets through FNB, you will never see your winnings deposited into your account.
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Tanya B's updateReviewer Update
02 Jul 2020, 17:04Nobody from FNB has bothered contacting me, no phone calls or emails other than an email just now telling me my complaint ***NF has been closed in accordance with your complaints guidelines because they couldn't get hold of me. My phone has been with me all day, not one missed call or message from FNB. I am utterly disgusted with FNB. Is there anybody competent who can actually investigate why the winnings were not paid to me? Apparently not.
PATHETIC!
PATHETIC!
TB
Tanya B's update02 Jul 2020, 17:04
Reviewer Update
Nobody from FNB has bothered contacting me, no phone calls or emails other than an email just now telling me my complaint ***NF has been closed in accordance with your complaints guidelines because they couldn't get hold of me. My phone has been with me all day, not one missed call or message from FNB. I am utterly disgusted with FNB. Is there anybody competent who can actually investigate why the winnings were not paid to me? Apparently not.
PATHETIC!
PATHETIC!