VM
Venencia M

1 reviews | Active since Jun 2016

17 Jun 2016, 08:49

Do not promise what you cannot deliver!

<p>FNB has been advertising 'Global Accounts' which allow their clients to save in foreign currency... On paper, this is a beautiful service with countless benefits and seamless service delivery promises. In reality, may I just say that I have been trying to access my account for over 2 months. It is disguisting that the bank does not take me seriously, putting me on hold, freezing my account and giving me the constant run around! Oh wait, let us not forget the number of times they have given me documents to fill in....only to give me more when I feel like I am making progress. Its my money! Give me the respect and service I deserve!!!! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jun 2016, 09:23
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 943269.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)