Do not pay for a FNB private account, they do nothing

I have requested my private banker contact me several times over the past 7+ months, also sent her several messages requesting my business account closed or support in doing so as the website doesn't allow for this simple function, or I am just too simpleminded to figure it out. I have received no responses to email or phone messages and no support and last week noticed the account is closed and then a day afterwards, had a debt collection agency call me for R300 collection. I have a 500k account and this is the "paid service" you get on a private account at FNB. Pathetic service and today I noticed my private banker details have been changed from Thule to Sipho, yet still no call or support.