Do NOT order from FNB Connect online

Ordered a sim card last week that was supposedly delivered on Friday. No delivery. And the tracking says they attempted delivery. Apparently tried Tuesday, Wednesday and Thursday. Takealot delivers, UBER delivers, Courier Guy picked up; so RAM is the only one that FAILS? They say they can't make contact, I called FNB (they did not call me) to give them an alternate number but they're saying that there was no contact. Again, everyone else gets through, how does JUST RAM not able to get hold of anyone on 2 DIFFERENT numbers. RAM and FNB connect are a waste of time and ***** - they have made no effort to deliver or to check why the deliveries keep failing.