BJG
Barend J.C. Gouws

1 reviews | Active since Dec 2012

05 Apr 2018, 10:52

DO NOT OPEN A FNB ACCOUNT ONLINE!!!!

I tried opening a new business account online. On my first attempt I opened another account on my existing business. I called in and with help I managed to yet open another account on my existing business. Now I was sitting with 2 additional accounts on my existing business and no account for my new business. They said they will get someone to contact me regarding opening a new account for my new business. After that was done they kept on sending me documentation that I never received, even with me checking spam etc. I did send in the my fica docs without me receiving the mails. I received an account number and proceeded to hand the number out to my clients. They paid invoiced amounts into the account but there was a problem with my documentation that I sent in so my account was blocked. I requested the right documents and after changing my email address I received and completed the documentation. Sending it back. Again there was a problem as the one document was signed electronically and the other hand signed document was to blurry. Again this time I signed the electronically signed document by hand next to the electronic signature. This was not good enough either as they wanted me to remove my digital signature next to my hand signature. Again I sent the documents in, more than a week later I still cannot access my funds, pay salaries, etc. I had to go in to a branch to close the two accounts (opened incorrectly), exactly what I was trying to avoid in the first place. If I had into the bank, sat there for two hours, signed what needed to be signed, handed in what needed to be handed in (FICA) the account would have been opened long ago. My advice is: DO NOT OPEN A FNB ACCOUNT ONLINE. After opening it online you can't go into a branch, you have to send it in electronically.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Apr 2018, 11:58
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***