DM
Dayne M

1 reviews | Active since Feb 2014

11 Sept 2015, 12:08

Do not open a business account with FNB

FNB Business Banking has apparently been experiencing a backlog in opening new accounts for more than 6 weeks. An automated response informed me I would hear from FNB within 3 working days. More than 10 working days later, I finally heard from them. Upon sending an outstanding document, the 3 days app**** again. I had to phone FNB 3 days later to find out what was happening. The account query was escalated by Lyle. I would supposedly hear from FNB within 24-48 hours. 48 hours later, nothing. I was then promised by Sheldon he would escalate the query AGAIN and phone me at 10am to confirm, and solve the problem. I never heard from sheldon. I contacted FNB again at 11:50. Nicole laid a complaint - to which I am supposed to get a response within 24-48 hours. I hold my breath. FNB business banking claims a backlog. Clearly they cant do a simple account opening, I will not trust them with my money.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Sept 2015, 12:19
Official
Hello daynemyles21,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Business banking who will provide you with feedback.

The reference number is 758886.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)