1 reviews | Active since Aug 2016
Do NOT Move to FNB Connect
<p>Please, do not make the mistake of ever moving your number to FNB Connect. They are by far the worst service provider, they beat MTN in that department and even EE in the UK (feel free to google either).</p> <p> </p> <p>The problems started when I got the contract. First my number could not receive calls, then the softlock was cutting of the data I paid for, then the data only works when it feels like. Astrnomical bills that no one can explain and for some or other reason customer services can't answer any questions.</p> <p> </p> <p>So after months of useless service I spoke to a retentions neam member by the name of Nompunlelo that told me I can cancel my contract I just have to port my number and she gave me an account number. So I did that today and guess what, again another failure! The port was declined and no one at FNB knows why. They will have someone call me back.</p> <p> </p> <p>This network tires you out with empty promises and then just saps you for all the money you can get!</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
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Complaints Resolution
Melinda Duvenhage
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ********** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)
