Do NOT join FNB

FNB just gets worse as the days go by. Communicating with a consultant on the app is such a painful experience. It’s impossible to speak to anyone on the phone as you get transferred about 200 times…. Customer service is the last thing FNB is concerned about. Their new ebucks tiers are impossible. One of the main reasons my entire family stays with FNB is for ebucks. We were always on level 5 and now with their new tiers we’re on level 2/3??? Funny enough one of the new requirements is to have at least 6 transactions via the FNB app including prepaid, electricity, send money… the big joke is the electricity purchasing function doesn’t work and hasn’t for over 2 months! Come on FNB what are you doing??! You are definitely in the process of losing clients with your disregard for customer service and ridiculous requirements. I have banked with FNB for over 10 years and I will definitely be moving… I can definitely see why so many people are moving to discovery bank who are way more innovative than yourselves!