Do not invest with FNB

I submitted a disinvestment form on 12 December to cash out a portion of an investment. There was an issue with the banking details and i corrected it. I then phoned to confirm if they received the corrected banking details because I did not receive any correspondence to confirm this. The person on the line then confirmed that it was being processed and that I can expect the payment 3 business days later on 20 December. I received not payment on 20 December. I sent an email on 21 December to ask when it will be paid out - but received no response.

I called on 3 January to find out what has happened and the person indicated that they can see my request but was not sure why it has not been processed. I told her to escalate my case because this is beyond their service level agreement.

I called again on 5 January to find that nothing was done about my case, it was not even escalated like i was assured.

The next disinvestment form i am going to submit is to close any investment i have with FNB - how can it take almost a month to get money out?