1 reviews | Active since Feb 2015
Do not give that man a Bells
Today I embarked on a new journey to find a student loan to pay for my studies. I have been fighting to get a student loan for a while now and it kept turning up unsuccessful as I was told I would need a surety. I finally found a surety that is willing to help me out and approached FNB V&A waterfront to walk me through the process. As my surety is in JHB and I am in CPT, Aslam told me that it is not possible to get a student loan with her as a surety and that we would both need to attend a branch together. This is absurd as the Sea Point branch had told me that I can do it, as well as the fact that we live in the 21st century. We can send a person to space but we cannot send documents to JHB? <br> <br> Long story short, Aslam told me that if Sea Point is such a good branch, then I should just go there. In one half hour period, he changed FNB's slogan from \How can we help you"to \""How can we tell you to get lost\"" <br> <br> I went into a Nebdank branch and they were able to assist immediately. But being a firm believer in FNB"
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 632798.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 632798.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
