DN
Doris N

1 reviews | Active since Dec 2011

23 Jan 2017, 10:01

DO NOT GET fnb SIMCARD IF YOU ARE IN RICHARDS BAY

<p>For the most innovative bank in SA, the cellphone network idea was not thoroughly thought worked on.</p> <p>When i recieved my phone and simcard i was in Limpopo and at my village the network was always a problem. But since i got the phone I was able to call from anywhere in the house, google and whatapp all the time... I never missed a call.</p> <p> </p> <p>After the holidays i went back to richards bay....That where i work.</p> <p>I have being gettting missed call , delayed whatsapp messages.</p> <p>I have to buy data bandles for my vodacome number so that i can use that for the internet.......</p> <p>This is only happening when i am in richards bay..</p> <p> </p> <p>I have contacted FNB manytimes and the other time they sent through some setting but still it does not resolve the issue.</p> <p> </p> <p>I will just be sitting watching tv and when i look at my fone i will see it has no network..</p> <p>i will then stand move to the kitchen or around the house and then i will pick up some bar.....seconds later......missed calls , whatsapp messege will come through.....</p> <p> </p> <p> </p> <p>I am tired, this is just the second month,.....when will the 24 months ends....or when will i get a job in johannessburg or limpopo.</p> <p> </p> <p> </p> <p>I want to go back to my old network,,,i had issue with them but never missed a call.</p> <p>2nd issue, when the phone was advestised they decided not to mention that its standby sim and not dual sim..... how can someone forget such information.....?????</p> <p>What is the process to cancel this contract?</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jan 2017, 10:14
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)