1 reviews | Active since Apr 2018
Do Not Get a FNB Discovery Credit Card - They Useless!
Whatever you do , never get a FNB Discovery Credit Card! My cards got lost so I had to go into the bank to cancel and ordered new ones. A week went buy and yet no cards was delivered as promised. On contacting CCD couriers, several times, they promised to deliver just to find out then two days later that they did not delivered as promised. Phone calls and emails were made - to find out that they only delivered a petrol card and my secondary card but not my primary card. I contact them on 11 April 2018 @ 15:47, Dafney logged an Escalation for Urgent Delivery. On Friday 13 Aptil 2018 @ 09.30 I called Discovery again to find out that my credit card was never embossed and it will now take again a long time before I will have it. She apologised and logged another Escalation on my query ref: ********** 512. Clearly FNB Discovery card department are insufficient and the people do not know what they are doing. Why they still using CCD couriers with all the complaints on social media and here on hellopeter and on google is beyond my understanding! They are very good at promises but they can not deliver on their promises. What if I had been traveling and my card got ****** and or lost? Why even bother to have an FNB account and a credit card???????
Good day Karel Vermeulen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Karel Vermeulen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
