CP
Charlton P
1 reviews | Active since Aug 2016
05 Jul 2022, 10:30
DO NOT EXPECT ANY SORT OF SERVICE FROMFNB. ONLY EXPECT HORRIFIC CUSTOMER SERVICE
And they keep dropping the ball. Why am I sill with this bank that has no clue what customer service is. It took 3 complaints a month ago to try and get a case resolved and it wasn't. Today try and purchase a device online and I get a error. I call *** and get transferred from pillar to post and calls dropped when they eventually answer. FNB is like a abusive family member.You pay your part of the household abut keep getting abused by their arrogance.
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Replies (9)0
Replies (9)CP
Charlton P's updateReviewer Update
05 Jul 2022, 10:37So you keep dropping the call on clients????? Sies!!!!!!!!!!!!!!
CP
Charlton P's update05 Jul 2022, 10:37
Reviewer Update
So you keep dropping the call on clients????? Sies!!!!!!!!!!!!!!
CP
Charlton P's updateReviewer Update
05 Jul 2022, 11:35And a generic usual response is posted. So again I posted on hello peter and nothing will be resolved,
CP
Charlton P's update05 Jul 2022, 11:35
Reviewer Update
And a generic usual response is posted. So again I posted on hello peter and nothing will be resolved,
CP
Charlton P's updateReviewer Update
06 Jul 2022, 08:27And total silence. They post they will allocate to the relevant department and then nothing.
Facebook message was not even read. The Facebook rating was ignored.
FNB is is arrogant as they are useless. The Eskom and ANC of banks.
Facebook message was not even read. The Facebook rating was ignored.
FNB is is arrogant as they are useless. The Eskom and ANC of banks.
CP
Charlton P's update06 Jul 2022, 08:27
Reviewer Update
And total silence. They post they will allocate to the relevant department and then nothing.
Facebook message was not even read. The Facebook rating was ignored.
FNB is is arrogant as they are useless. The Eskom and ANC of banks.
Facebook message was not even read. The Facebook rating was ignored.
FNB is is arrogant as they are useless. The Eskom and ANC of banks.
CP
Charlton P's updateReviewer Update
06 Jul 2022, 11:23Again tried calling. Was in the queue for 10min after someone answered and played ping-pong with my call again. Before he answered it said welcome to FNB connect, yet conveniently he said he cant help. He transferred me and I again went in the Connect queue for another 10minutes.
I eventually gave up. Moving my accounts. Keep your *** sercice!!!!!!!!!!!!!!!!!!!!!!!1
I eventually gave up. Moving my accounts. Keep your *** sercice!!!!!!!!!!!!!!!!!!!!!!!1
CP
Charlton P's update06 Jul 2022, 11:23
Reviewer Update
Again tried calling. Was in the queue for 10min after someone answered and played ping-pong with my call again. Before he answered it said welcome to FNB connect, yet conveniently he said he cant help. He transferred me and I again went in the Connect queue for another 10minutes.
I eventually gave up. Moving my accounts. Keep your *** sercice!!!!!!!!!!!!!!!!!!!!!!!1
I eventually gave up. Moving my accounts. Keep your *** sercice!!!!!!!!!!!!!!!!!!!!!!!1
CP
Charlton P's updateReviewer Update
07 Jul 2022, 11:45So 2 days after this complaint someone finally decides to call me. I was in a meeting at this time and try call back. After 5 min I get through. I gave him the name of the person on the sms Preven. He says he will transfer me to Preven and guess what. He transfers me back in the line.
Telling him its regarding a hello peter complaint did not motivate him to try and provide a good service experience. It shows the level of rot in this bank
Telling him its regarding a hello peter complaint did not motivate him to try and provide a good service experience. It shows the level of rot in this bank
CP
Charlton P's update07 Jul 2022, 11:45
Reviewer Update
So 2 days after this complaint someone finally decides to call me. I was in a meeting at this time and try call back. After 5 min I get through. I gave him the name of the person on the sms Preven. He says he will transfer me to Preven and guess what. He transfers me back in the line.
Telling him its regarding a hello peter complaint did not motivate him to try and provide a good service experience. It shows the level of rot in this bank
Telling him its regarding a hello peter complaint did not motivate him to try and provide a good service experience. It shows the level of rot in this bank
CP
Charlton P's updateReviewer Update
08 Jul 2022, 11:46THREE DAYS later and still not been assisted.
CP
Charlton P's update08 Jul 2022, 11:46
Reviewer Update
THREE DAYS later and still not been assisted.
CP
Charlton P's updateReviewer Update
08 Jul 2022, 14:03I did not think the service can get actually worse but there is a reason FNB is the worst bank. Bad service is the only thing they excel at.
CP
Charlton P's update08 Jul 2022, 14:03
Reviewer Update
I did not think the service can get actually worse but there is a reason FNB is the worst bank. Bad service is the only thing they excel at.
CP
Charlton P's updateReviewer Update
08 Jul 2022, 15:39I get it now. When she said she will call back at 10h00 she meant 10h00 2032. My bad.
CP
Charlton P's update08 Jul 2022, 15:39
Reviewer Update
I get it now. When she said she will call back at 10h00 she meant 10h00 2032. My bad.
CP
Charlton P's updateReviewer Update
09 Jul 2022, 08:024 days later and nothing was done to resolve the issue. None of the 18 complaints I ever listed against FNB was ever resolved. Should be listed as a company that don't respond.
CP
Charlton P's update09 Jul 2022, 08:02
Reviewer Update
4 days later and nothing was done to resolve the issue. None of the 18 complaints I ever listed against FNB was ever resolved. Should be listed as a company that don't respond.