DO NOT DO BUSINESS WITH FNB AT ALL

I honestly can't deal with FNB anymore. From being the best bank (in my opinion) to now being the worst bank I have ever dealt with. It doesn't even help to lodge a complaint with their complaints department, there's just no passion for assisting a client of almost 20 years. NEVER EVER even think of doing business with FNB, you are not important. I received a text from FNB, contacted the number given, the recording states it's outside their working hours (but take note, this is 10:00 in the morning)... I then try to contact someone on their "convenient" secure chat on the FNB app, OH MY GOODNESS, what a joke - from 10:00 until now 11:26, I've repeated my question 20 times, made "supposed contact" with Nokukhanya (no assistance); then Shanaaz (no assistance); then Kaylene (no assistance); then Lesego (no assistance); then Yolanda (gave me one answer on one of my questions, I then asked another question, but Yolanda decided that she answered me, so that's it for the day). I asked the question again, and what happened, the next supposed person asking whether they can assist, this time Alufelwi. And it is now 11:31, and I still have had no clear guidance/assistance. And what does FNB do them? Have the audacity to ask I must rate my service experience! ARE YOU SERIOUS FNB????