1 reviews | Active since Oct 2016

09 Nov 2016, 07:33

Do not change to FNB!!

<p>I was a private client for a year with nobody from FNB contacting me. They then allocated a private banker to me and I am honestly still trying to figure out what the role of the private banker is as they are of no help to me. My business has had a few tough months and no assistance has been offered whatsoever. I moved my business bank account over to Standard Bank as it was such a massive struggle just to get a business account opened with FNB.</p> <p>My overdraft was increased with quite a bit some time ago and FNB has been unable to provide me with the documents they used to check whether I would be able to afford this.</p> <p>As a bank, they are very keen on making big promises and offering credit but when you are struggling there is absolutey no assistance. Bullying tactics are used threatening legal action but no assistance is offered.</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Nov 2016, 09:31
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)