Do not bother with this company at all

FNB are absolutely pathetic, please stay away. Since day 1 I have had endless customer service issues and agents with extremely bad attitudes, talking over me, getting" snarky" about the way FNB "does things".

I finally decided last month to close my account and go to Capitec. My experience so far closing my account,

11 May 2021: I try to use the app to close my account, their "Secure Chat" was not working on my banking app so I called the customer care number. I was verified with the last 6 digits of my card and pin number, which once again, did not work the first time, it had to be done twice, which happens every time I have tried to call.

I asked the agent to close my account to which I was informed that she had sent a request through to the retentions department as they must handle it. I asked for a reference number and was quickly told it would be sent via text, to date 1 June 2021 I have not received said test nor have a received a call from the retentions department.

18 May 2021:

FNB allow a card payment that I had forgotten to change to change to go off and put my account into a minus EVEN THOUGH I DO NOT HAVE AN OVERDRAFT FACILITY!!!!!!!!! Then to add to that they deduct my monthly payment of R 220 to go off as well, it gets better. They then charge me R 93 for this "service". I DID NOT ASK FOR THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Now I am R 300 down and still no account closure in sight. I then got my account sorted with funds to clear this nonsense so that I can try once again to close it. I have now by this time deleted my app. 28 May 2021:

I try to call once again to ask for the account to be closed. I was told I could not be verified due to not having the App, even though i was verified the other way on 11 May, the agent said they changed the procedure THAT VERY SAME DAY I CALLED. Convenient hey!?!?! The agent was very condescending and said nothing could be done and that a Manager "would not take my call" this is disgusting behavior.

29 May 2021:

I reinstall the app and try to use secure chat, I asked for the account to be close and an agent called Dominique assists. Dominique advised that she would do it right away, 10 minutes later she comes back and days she cannot close the account and must transfer me to a new agent. I decide not to waste my time and go to the bank, unfortunately the 2 branches close to me are closed.

Now today, another payment has been allowed to be processed, admittedly my own fault for not changing this one BUT it put my accout into a minus AGAIN!!!!!!!!!!!!!!!! I will surely be charged a fee for this AGAIN!!!!!

At this point I am done with FNB, thank you for paying for my item that you allowd to go off my account.

PLEASE NOTE FNB, I WILL NOT PAY YOU ANOTHER CENT. DONT BOTHER REPLYING TO THIS COMMENT AS I COULD NOT CARE LESS WHAT YOU HAVE TO SAY. I HAVE TRIED TO DO THE RIGHT THING, YOU ARE NOT COMING TO THE PARTY. TAKE ME TO THE CREDIT BURAEU AND SEE HOW FAR YOU GET.

WHAT AN ABOLSUTE DISGRACE OF AN INSITITUION