DO NOT BOTHER WITH SWITCHING TO PRIVATE CLIENTS ACCOUNT

My account had been upgraded to private clients however, my "private banker"rarely responds to emails and has passed my queries on to other people. I decided to downgrade my account as I am not receiving any benefit from the increased monthly fee. Today I received a quote for a new credit card, when all I requested was a downgrade. No one has contacted me to explain anything and I find the email just downright rude. It just instructed me to sign without any prior contact. When I asked what this was regarding I received an email response immediately but when I requested more information, I was ignored. Is this really the level of customer service FNB strives for? I have been a client for 5 years now and am very disappointed at the way I have been treated. I feel the level of service you receive from the private clients division is far worse than than when I had my premier account. I am inclined to move over accounts to another bank.