Do Not Bank With FNB. Service is a joke!!

I've been trying to downgrade my account since the 1st of August. I was told by Nokukhanya Mpungose that it would take 3 - 5 business days. The next day I get a call from Kishan (not sure of surname), I assumed it was to follow up on why I'm downgrading as Nokukhanya handled my request already and I was waiting the 3-5 days. I was driving and asked him to call me back later when I would be able to confirm my card number etc. He never called back to which I wasn't worried about as I thought my request was already dealt with. It's now 8 working days later and nothing has happened. I spoke to Nonkululeko Xaketwane this morning who said that Kishan was not able to get a hold of me. This is an outright lie as he has not tried calling me again. I have no missed calls, voicemails etc.

FNB's service is terrible. I've been a client for around 8 years and have constantly been experiencing bad service. I'm in the process of switching banks. Save yourself the hassle and rather go to another bank. Their Private and Premier offering is a joke. You pay extra for your "team of bankers" to tell you to go into a branch or for them to copy and paste from their website. I've had both offerings and downgraded because of this. They offer you convenience but really make things more difficult. When you try and initiate a conversation with your "team of bankers" you get a message saying you're number 400 odd in a queue. So how is that YOUR "team of bankers" when they seem to be everyone else's team also?? The only way to get any response from them is to send a complaint!