AK
Adam K

1 reviews | Active since Jun 2010

04 Nov 2015, 19:02

Do not bank with FNB Private Clients

Dear General Public, if you ever thinking of joining this ****py banks, FNB Private Banking Division, then I urge you to reconsider your decision. I am a South African Citizen working abroad who unfortunately wastes my time in banking with this horrible institution's Private Banking Division - this division treats Private Clients worse than regular clients because they cannot even get Forex to do a simple exchange rate conversion from US Dollars into South African Rands, as my salary is incorrect on their systems. I have been waiting for more than 2 weeks and still nothing has changed. I waste my time and energy depositing my hard earned money than into this unprofessional insitution's accounts. They do not know what it means to provide a great service to clients, or even Private Clients. It's no wonder that many clients are moving from FNB. I plan to move to a bank in the new year who values me and my money.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Nov 2015, 09:22
Official
Hello ibhubesi,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 805992.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)