DO NOT BANK WITH FNB

The issue I have with First National Bank is that while they provide excellent customer service on the surface, I continuously find myself being told that I’m in arrears for amounts I cannot account for or properly trace. I have already changed my account and visited the FNB Greenstone branch more than four or five times, yet I still have not received any constructive or transparent feedback regarding these charges.

What frustrates me most is that I constantly feel undermined and spoken to as though I do not understand my own finances. I’ve been told that these amounts are linked to carried-over swipe charges, but that explanation does not align with what appears on my monthly statements. I carefully review my statements, and the charges simply do not make sense to me.

At this point, it genuinely feels as though unexplained deductions are being taken from my account without proper clarification, and I am becoming increasingly concerned about the lack of accountability and transparency from FNB.