Do not bank with FNB

Where to begin?!

Incudent 1. I've been banking with FNB since I was in primary school. Contacted them for a home loan and got very little assistance, and far worse rates than with the other banks. The banker "assisting" with the application never contacted me, I was constantly calling and emailing with very few responses from them and eventually just gave up and opted to take the home loan from one of the other banks.

Incident 2. Just recently they advertised a pre-approved loan for me. So after a while opted to take it to cover unplanned medical bills. My private banker then told me I can't access the advertised pre-aproved amount, only a third of it and then that didn't get processed. It turns out they have the completely wrong salary information recorded, which I have attempted to correct with the banker. Has he responded? No. Has the loan been processed? No. It's been 2 weeks and the medical bills? Still there. I would not recommend this bank or service offering to anyone. I have so many complaints about FNB, these are the most recent and the final straw.