DO NOT BANK WITH FNB

My Companies account has been block for FICA reasons without any prior notice by FNB. After finding out that this happened, I contacted the banks FICA department and was told that there is no physical person I could talk to about this and that my details will be taken down and somebody will be allocated to the dispute and will contact me. It took a week to be contacted ( On a Sunday morning non the less). I send all the required details to the person in question and was contacted a day later to complete a telephonic questionnaire. I was told afterwards that all is fine and that the account would be active later that day. This was two weeks ago and the account is still dead. Worst off all, payments made to this account is being return back into payers accounts without any notification to me. I still can't get any answers as to when we can trade again. The branch tried to be helpful, but could basically not do anything from there side. So my questions is, why are they in existence then? So my warning to all that banks with FNB. Please check that all regulatory documents are in order, alternatively leave the bank before your money gets held ransom by the ******** Bank of SA aka FNB