DO NOT BANK WITH FNB

went to PNP Hyper ottery to withdraw R2500 I immediatly get the sms on my mobile phone showing the amount was deducted but the cashier advised me it was cancelled their end,spoke to the manager at pnp hyper who advised it would be reversed in 48hrs, 48hrs later no reversal happend went to FNB adderley street explained situation with proof I was told to fill in a dispute form which they will send off and my money will be in my account,they did not tell me how long it would take nor did they give me any proof of what I signed or any reference after 7working days with my money still not returned I went to FNB CanalWalk explained the situation when they checked their systems they found out fnb adderley street did not send off the dispute form I tried compose myself but as you can imagine I'm running after my own money which I need to get through the month. I then needed to fill in another dispute form and was advised it would take 5 working days which means ill be waiting yet another week I was given proof this time. This is not the first incident I had with FNB I have been a loyal client since 2010 bt why should I take time off from work running after money that is owed to me.