1 reviews | Active since May 2011
DO not attempt to open any accounts with FNB!
After banking with FNB for more than 18 years I have finally had enough! Premier and business banking services should make your banking experience more efficient. I emailed premier banking and had to send a second request prior to receiving any feedback, only to be directed to another division via mail. I have tried to activate a new business account for 7 working days and have now been advised that although i received confirmation of receipt of documentation, the documents on the system is not legible. i have sent 4 emails as documents is re-requested and content of my mail not noted.<br> I contacted business banking and have been advised that i can expect feedback within 24 hours, which effectively means another day will be wasted.<br> I have requested urgent assistance to apply for a card machine, i am still waiting for feedback!<br> I have 8 accounts with FNB, after numerous requests, submission of documents at various branches and premier banking consultants visiting my office my surname for my personal account has still not been changed and i have been married for 12 years!<br> I app**** for vehicle finance and was approved with MFC where I do not have any relationship, Wesbank declined?<br>
Response
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 685530.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Response
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 685530.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
