Do not answer phone.

Have been trying to contact bank for 45 minutes (10 phone calls) regarding delivery of replacement debit card. Either they put be through to the wrong department or one dept. just took phone off the hook but did not speak but I could hear them in background. Initial problem was an sms from them telling me to collect card from a branch that has been closed for 3 years. Several just hung up as they did not know how answer the query. Two people pot me throughto to a courier company. Lazy and inefficient staff.