SL
Sherilee L

1 reviews | Active since Sept 2015

03 Apr 2019, 13:16

Divine disappointment

While the direct application system worked well I was disappointed when I did a follow up call to find out about the delivery of my device. Very abrupt call center employees (and I spoke to 3). Also I am hugely disappointed by the delivery time. Once approved surely a device can be delivered within a day or two. Why the red tape and bad attitudes. Must say, I am really regretting getting the device through FNB - should have gone straight to apple and I would have had it in my hands by now. So hard to invest more with them if their relationship people stink.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2019, 14:53
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF. 

Regards,
Hello Peter Complaints Team

*** (option one)