SL
Sherilee L
1 reviews | Active since Sept 2015
03 Apr 2019, 13:16
Divine disappointment
While the direct application system worked well I was disappointed when I did a follow up call to find out about the delivery of my device. Very abrupt call center employees (and I spoke to 3). Also I am hugely disappointed by the delivery time. Once approved surely a device can be delivered within a day or two. Why the red tape and bad attitudes. Must say, I am really regretting getting the device through FNB - should have gone straight to apple and I would have had it in my hands by now. So hard to invest more with them if their relationship people stink.
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Replies (1)FNB (First National Bank)'s replyOfficial
03 Apr 2019, 14:53Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply03 Apr 2019, 14:53
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
