Disturbing service

I am extremely disappointed with the service I have received from fnb . Last week I accidentally did an EFT on the public recipient to a standard bank account and it was supposed to go to ABSA . I called FNB to reverse the funds and I was told to send a reversal form and they sent me an email that it can't be done because it was sent from a public recipient . I called standard bank and they opened a case and today came back to me that the account is not a vehicle account and belongs to someone and fnb needs to send a recall form of which I asked fnb last week already and I was told they can't assist and only standard bank can assist. Now it's a week later and who knows if I can still get those fund back from that . I need this recall form sent to standard bank to get my money back urgently . FNB has failed me bad , they did not even try to find other ways to help me with this and to be treated like this as a customer is disturbing . Attached is the form I sent last week Can someone call me urgently