Disturbing attitude and Poor Service

Had some very bad service from a lady named Yolande Filliesy some time back. I went in to change my address with a 3rd party declaration form from my landlord and a Municipal bill (in my landlord's name) together with his original SA ID. The problem here is that my landlord is Afrikaans and receives his letters in Afrikaans. I do not speak Afrikaans at all. As a result the address on the form was in English but on the municipal bill in was in Afrikaans. It was CLEARLY the same address however, just written in 2 different languages. This lady refused to change my address because she said If I'm going to do so they both have to be in Afrikaans meaning my address would also be in Afrikaans on my account. Which makes no sense as I am not Afrikaans speaking. The she literally told me to \learn the language\" as a solution. I was eventually helped by the kind staff at Durbanville FNB but the poor treatment I received from your staff at Tygervalley still has me considering changing banks"