Disturbing 2months Experience

I purchased a Lift Airline ticket for a friend carrier of her choice and the confirmation details was not received so I contacted FNB twice, they said I should contact the service provider, which I did, the canceled the ticket with Lift and they requested I ask my Bank to stop the funds which was pending for many days with I did since 12 Jan 2021, over 10 emails later, two reference numbers, 5 phone calls I made, 2 online chats, no calls returned, a cancelation card I was charged for, I was requested via email to contact the service provider for proof a second time which I did and forwarded over three times, 1 visit to the East Rand Branch, the call yesterday was cut whilst taking to the consultant, she had confirmed my details, and understood the query, but didn't return the call knowing it was incomplete, very Disturbing.