Distressing freeze on my account

My account had been frozen since Friday last week and i called all the numbers provided and then was asked to go to a branch. Every one seems confused why one person has frozen the account and the person was not contactable. the whole institution of the size of FNB was not able to figure out why or resolve the freeze leaving us with no access to funds whole weekend.

i wrote to care @ fnb.co.za Friday noon (see mail below) but no one has responded till now in this emergency situation. I am really appalled and have to borrow money even to give my son to have lunch at school.

Fri 11/17, 12:47 PM **********

Dear Sir/ Madam

I realized this late morning that my account has been without intimation put on hold ahen i was buying a topup for mobile for my son.

I called ********** 00 and with difficulty was able to speak to a person who told they can confirm that account is on hold but cannot tell my why. For that i have to call general enquirey at ********** 404 , i did that was after a while able to speak to a Stella there who checked and told the that the account is on hold as i have not given residence proof.

I told her i have already submitted it more than a week ago. she told me wither to mail it and it will then take 48 hours to lift the hold ; or to go to branch with the document that it can be done over the counter.

Once i reached your Fourways branch was able to speak to the person here, they had no clue why the account is on hold. They could verify that the documents have been scanned and available on the system including the address proof. All that they tell me that a particular individual has put the hold and she only knows why . And that lady is not responding.

Today is Friday , i cannot use the account over the weekend unless resolved immediately. This is a distressing situation to say the least. one individual in such a big institution can hold my account and leave me in a lurch with no one able to help.

Hope someone is listening here to address the issue.

thanks

Rajeev Raina

Passport no E ********** K