DISTRESSED FNB CLIENT

So it's been close to 2 weeks now that we are unable to use your online platforms. Then this morning I wake up I can't find my main account on the app.. It's vanished, there is no notification from the bank side... Is this even safe cause I get my salary paid in this account how safe am I.

I can't buy electricity I need to cook and obviously there is no means of getting food delivered if I can't even veiw my account what if they get here and I can't even pay... I can't buy airtime... And my meter is literally sitting on 20units now. I have been patient long enough after you flooded my phone with smses saying this should be resolved soon, which was 4 days ago.

I work from home and I'm an essential staff I need to get electricity it's not safe to go get in the shops as I'm high risk.

Come on man fnb this is disgustingly unacceptable. I can not keep asking people and family members to get me electricity as I can't even transfer cash to them cause my main account is nowhere to be found.... This is the worst service ever in the history of banking. When I moved to fnb I was convinced that service would be worth your ridiculous bank charges...you constantly send your increase emails for rates and premiums but have not attempted to communicate what the error is with your bank.. I mean this has been on going for too long. In this time of a global pandemic you still expect people to go out and get essentials that can be "done online"...

This better be sorted ASAP

distressed client.