Dissatisfied with Service of Mr Dakamnyama at FNB Mthatha

I sent an invitation to Mr. Dakamnyama of FNB in Mthatha, Eastern Cape. The is a foundation I assist has a program tomorrow the 24th -25th of June 2023 in Mpeko village - KSD where we are expecting over 500 people including youth some from disadvantaged backgrounds.

We requested FNB to come through so that they could assist those individuals in applying for accounts or better yet market FNB. Bear in mind the foundation also uses FNB as an official account.

My discontent with the manager is that I emailed him the invitation, called to confirm if he had received the invitation or not which he acknowledged receipt, telephonically.

After that call, I have called him numerous times and even sent him WhatsApp messages and to date there has been no response.

We as the foundation would have not seen a problem if FNB could/ will not make it. The issue we have is the conduct of the so called Manager who does not respond nor care for customer service.

We are very disappointed as the brand of FNB could be tarnished by similar incidents in future.

I am also an FNB card and account holder.