Dissatisfied with service and not being able to access my own MONEY

I moved back to FNB in August this year. I had two investment accounts linked to my account opened at the same time with my cheque account.

There was a lady assisting me a “banker” but apparently nit my banker. She told me that I could have access to my investment accounts at any point in time. She really tried to be proactive and assist me with all the challenges I had.

However, to date my actual banker has not made any contact with me. Not to mention that I am having countless issues with transferring money out of my investment I have sent emails, charted to the virtual bankers and called their call centre without assistance.

I regret moving back to fnb!!!! I am utterly dissatisfied that I do not have access to my own money. It has been two weeks of issues and nit being able to access my own money.