Dissatisfied with FNB *********** services

Good day,

I am quite irritated with FNB's service lately. I have a smart spend loan with FNB which has been paid monthly. Due to covid, I was offered a covid relief plan and an extension till Sug 2020. However when August arrived the money was taken out of my account and i had to fight for a refund ss my relief contract stated it will pay out till Aug 2020. Septembers payment went off as normal, beginning of October i started getti notifications on my banking app that I am in areas however i ignored because it has been paid monthly, i have statements to prove it. This morning i was double debited for the areas but I am not in actual areas. That too with who's consent did yourl get to double debit?