Dissatisfied with FNB Customer Service

<p>On the 19th of October my account was debited for a purchase made in March 2016. I spoke to a lady from FNB who told me that I need to send in the relevant forms for the investigation to take place and that the investigation will take 7 working days. It's been 12days so far and I still haven't heard anything from FNB, not a follow up call or just a email saying that they are still busy with the investigation. </p> <p> </p> <p>Seeing as FNB's service is so pour I probably won't even be able to cancel my account over the phone! I don't want anything to to with FNB after I cancel this weekend.</p> <p> </p> <p>All you get from FNB are false promises,late deductions, no follow up calls and just plain horrible service, but they are supposed to be voted "The best Bank in South Africa".</p> <p> </p> <p>So dissapointed as I have been with FNB for about 4 years. </p> <p>I</p>