Dissatisfied with consultant feedback

<p>Regarding the below communication, your consultant by the name of Vernon Scheepers contact me and informed me that my loan was declined because i`m not a customer of FNB(I don’t have a transactional account with FNB) and the internal criteria of FNB is that I`m a high risk, he also stated that my accounts is not showing in arrears at the credit bureaus and the fact that I took a home loan with FNB also contribute to the fact that my application was declined(stating that I can`t take on additional debt), I informed him that the Home Loan was approved but was declined afterwards because of the fact that the property was in a poor condition, I asked him to escalate the matter to his manager or to the C.E.O of FNB, I tried to explain the situation to him but he doesn’t understand, can you please get one of your management to communicate with Shano Moodley at your home loan department, he will give clarity on the matter and can that person please look at all the evidence and the attachments that was sent through from my email, the consultant that phoned me didn’t do investigation and he doesn’t know what’s going on </p> <p> </p> <p> </p> <p>Unfair Assessment</p> <p>Regarding the below email that I've sent to your personal loan complaints department, can the manager who handle personal loans complaints investigate this matter and can he or she please communicate with Mr Shano Moodley (Manager Complaints Department -Home Loans), he will be able to assist and direct you in the right direction,</p> <p> </p> <p>I was informed that my application for a personal Loan was declined because of affordability, then i was informed by another consultant that its because of credit criteria that was not met, there might be accounts in arrears. I`ve got no accounts in arrears, no defaults, a few weeks ago I app**** for a Home Loan through FNB and it was approved, so how can my accounts be in arrears, I explained to the consultant that there is no defaults on my credit report, no accounts in arrears so how can my application be declined because of that,</p> <p><br />can someone please assist me with the complaint or is there someone that can investigate this complaint, I`ve app**** for a Debt Consolidation loan with FNB, because I need the Personal Loan I have with Capitec Bank get settled by FNB bank in order for me to move my salary to FNB, because my vehicle finanace is with you(FNB),<br />Share<br />Follow<br />Like<br />Leave a Comment<br />Write a Review<br />Report this review</p> <p><br />Oct 18, 2016<br />20 hours ago<br />Official business reply:<br />Good Day Mr Jacobs,</p> <p>I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.</p> <p>Your reference number is ********** </p> <p>Kind regards</p> <p>Complaints Resolution</p> <p>Daffnie Govender</p> <p>Email address: ********** <p>Tel number: ********** 408 (option one)</p>