Dissatisfied how FNB handled ***** case

I'm so annoyed how FNB handled my case on the 17 of September 2021 an ATM retained my card and money was withdrawn while I was standing on the ATM but never received that money and few transactions happen which cost me +R18 000 by the time I blocked my card on the app (those transactions were still on pending) . Then rushed to the branch to lodge a complaint for ***** they told me they'll get back to me within 10 days. I've waited and when I call them on the 4th of October 2021 only to find out case was finalised without consulting me and they offered me R3000. 00

I am dissatisfied with the outcome of the investigation.As the bank claim that my card was not retained by the ATM it was ******, which is imprecise. As there was no one assisted or interrupted me on the ATM. Even at the branch they told me that ATM is problematic. Clients always complain about their cards being cloned while using that ATM.

Two weeks prior my case another guy came to the branch with the same claim from the same ATM and he was refunded by the bank. How come my case is not attended fairly? I am being offered R3000. 00 "as a gesture of good will" as you claim it to be.

I've been banking with them for more than 10 years and this is the service I am getting now? I am so offended by the outcome of this case. I am moving my personal and business account somewhere else as I've withdrawn all my funds from business account, still want my refund.