Dissatisfied FNB customer

I have contacted FNB on numerous occasions to enquire on when I will be receiving my new card as my card expired at the end of September 2019. All the representatives I spoke to told me it is computer generated and that when the card is ready courier will contact me. I received no contact so I called FNB again this morning only to find out that my card has NOT been ordered. I need to use the funds in my account but unable to because my card is now expired!!!! Considering FNB treated me unfairly and did not give me a good customer journey, the representative had the audacity to tell me I can get a temporary card yet have to pay for it. FNB used to be the most efficient bank yet I have had the worst experience with them. I understand that all businesses have their ups and downs, but when it involves money a business such as a bank should have the most efficient staff and systems in place. I am utterly dissatisfied and disappointed. I don’t even have faith that my query will be dealt with. Oh well....