Dissatisfied Customer

FNB offers this great service of drafting a Will for its customers. I requested for such service as far back as September and to date i am yet to receive an acknowledgement of receipt of my request. I have further requested to be assisted with a Funeral Plan but i have not received such assistance. The private banker allocated to me is *********** and does not attend to her clients when they request. I have escalated a complaint previously and asked that i be allocated another banker who will actually care about my requests and attend to them timeously and professionally.

I am now contemplating moving my account to another bank because I am not getting service from FBN and its private banking suite. Please can someone assist me.