DISSATISFIED CLIENT

A CONFIRMATION OF COVER THAT TAKES FOREVER I AM SO DISAPPOINTED IN FNB LIFE. AFTER FAILED NUMEROUS CALLS DUE TO ALL AGENTS BEING BUSY ON CALLS I FINALLY MANAGED TO GET THROUGH TODAY. I SPOKE TO A LADY BY THE NAME O SIMPHIWE WHO I ASKED TO SEND ME A CONFIRMATION OF COVER LETTER, SHE CONFIRMED THAT IT HAS BEEN SENT. I THEN ASKED HER TO COPY MY HUSBAND IN THE EMAIL AND WAS TOLD THAT THAT IT IS NOT POSSIBLE??? I WAS KEPT ON HOLD FOR A VERY LONG TIME WHILE WAITING FOR THE DOCUMENT TO GET TO MY MAILBOX, DISCONNECTED THE LINE AND WAITED- NOTHING CAME THROUGH. I MADE ANOTHER CALL AND THIS TIME SPOKE TO A DIFFERENT CONSULTANT WHO ALSO ASSURED ME THAT THE DOCUMENT HAS BEEN SENT. I HAVE SINCE BEEN WAITING, TRIED CALLING AGAIN AND NOT ABLE TO GET THROUGH BECAUSE OF HIGH CALL VOLUMES??? WHAT DO I NEED TO DO TO GET ASSISTANCE???