TB
Tshepo B

1 reviews | Active since Jun 2014

04 Dec 2019, 14:54

Dissatisfied client

Hi

On 25th of November 2019, FNB debited R1750 on my account for my credit card monthly installment. the beginning of December, i had to consultants contacting me saying that i short paid my credit card by R105, in which i dont know how i did that because the amount was debited by FNB.

Again, the same i get an sms from FNB saying that my credit card is in arrears i need to make an immediate payment of R2 223.

How the **** is my account in arrears when you guys just debited my account? now i just got a pop-up on my FNB stating that my credit card is in arrears.

Last month my card was blocked without my knowledge, i had to call the call centre. this month the same **** happened. How is my card in arrears when i tranfer money to it on a monthly basis?

after all that two ladies called with poor customer service, another one called me yesterday and when i asked her to transfer me to servicing she didnt want to, after the she leaves me hanging on the call for two minutes and she drops the line

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Dec 2019, 15:33
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

 Hello Peter Complaints Team 

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