Dissatisfied client

I'm very disappointed with the service I have received from my own bank FNB. This all started on the 8th April when I inquired to open FNBy account for my sons. More than a month later the accounts are still not active.... The no of people that I have spoken to about this is just rediculous. Phumzile from the KYC department has been most unhelpful. After explaining what my situation was, on the same thread she responds like a robot. We even sacrificed our health and on the 4th May 2021 went into the Northmead branch with an infant but the matter remains unresolved. I keep receiving calls from the sales guys but none of them can assist with my query nor can they initiate someone to solve my query. I have sent numerous emails and it feels like I'm just sending to robots. I feel like FNB is now only concentrating on sales and getting the clients with as many FNB products as possible and simply dropping the ball in maintaining the relationships. I am a very dissatisfied client with frozen child accounts.