Dissatisfied and dissapointment

Dear FNB. I would like to express my utmost dissapointment in the way that business is being conduted at the moment. I joined fnb because of all the "perks" that you get when you are a premier banker client. I am specifically referring to the fact that you get slow lounge visits when you fly domestically. In the beginning when you were level 1 you get 2 visits, level 2 4 visits and so on and so on. I'm only on level 2 at the moment and surprise, no slow lounge visits. When I phoned fnb e bucks they said that it changed. You can now only get lounge visits when u are 9n level 3.no warning, no news letter no nothing. This is bad service and I'm starting to regret leaving standard bank. Consistency fnb, try it, your clients will be happier!!!